Fraud is very common in immigration and visa industry. People don’t have much knowledge about this complex process and the conmen take the full advantage of it. To prevent this WVP International Complaint department is working with full zest to provide solid fraud prevention policy. However, there are a few distinct cases are reported in the WVP International Complaint section that has drawn the attention of many people.
Since its inception, the WVP International has experienced many success as well as failures in the business receiving positive and negative comments also. If there are 1000 success stories, 10 incidents of disappointment also there. As they provide customer-centric service from its first day, they take every feedback, review and complain very seriously and take urgent measure to resolve them.
Understand the Complain:
The WVP International Complaint department just after getting the review from the customer takes an immediate look at the matter. They listen to the client without being defensive. They understand the issue and the problem the client is facing. Then they want to know what the client wants – a refund or resolve issue in the process. The company tries to take into consideration every wish of the customer and try to resolve them amicably. The customer relationship department uses state-of-the-art technology to complete the whole process.
Elevates To Supervisor:
If the complaint is not resolved amicably, then they elevate the matter to the supervisor. They will take every matter like immigration process, visa application or oversea job search very seriously. The team lead or manager will take an immediate possible step to resolve them. They try to contact the customer to have a direct conversation with them. They make them understand the whole process with patience and assure them that immediate action will be taken to resolve it immediately. All of these activities instill a sense of responsibility and importance among the customers.
Resolving of the Complain:
At the final stage, the complaint is transferred to the department head who will take a careful look at the case. They will check the agreement as well as the deliverable promise and finally delivered service. They analyze the WVP International Complaint of the client. Based on the analysis and the status of the case, they come to a solution to resolve the issue that will satisfy the client.
The strong customer care and complain departments of WVP International are committed to delivering the support and guidance maintaining the highest standard.